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Care Coordinator

Band 6

Main area
Mental Health Professional
Band 6
Fixed term: 12 months
Full time - 37.5 hours per week (9-5 Monday-Friday)
Job ref
Ferryview Health Centre
£38,762 - £45,765 p.a. inc.
Salary period
06/06/2023 23:59

Job overview

EIP Care coordinators are required to coordinate the full range of psychological, pharmacological, social and occupational interventions recommended in NICE guidelines.  Care should be coordinated across all relevant agencies encompassing the whole psychosis care pathway.  A person-centred, integrated approach to providing services is fundamental to delivering high-quality care to people with psychosis.

Main duties of the job

Care Coordinators working with people with psychosis should ensure they are competent in:

  • Engagement
  • Working with a biopsychosocial formulation
  • Assessment skills
  • Using explanatory models of illness
  • Explaining the causes of psychosis
  • Explaining treatment options
  • Negotiating skills
  • Skills for working with families of people with psychosis
  • Conflict management and conflict resolution.

  Promotion of self-management should include:

  • Information and advice about psychosis
  • Effective use of medication
  • Identifying and managing symptoms
  • Accessing mental health and other support services
  • Coping with stress and other problems
  • What to do in a crisis
  • Building a social support network
  • Preventing relapse and setting personal recovery goals.#

EIP Care Coordinators should be skilled in working with recovery-based approaches to care planning. They should be able to work flexibly and creatively with people in order to achieve their individual goals, supporting them across a range of health and social care needs, including housing, benefits and debt advice.

Care coordinators will also deliver family intervention when trained and supervised in delivery.

 Care Coordinators working with people with psychosis from diverse ethnic and cultural backgrounds should ensure they are competent in addressing cultural and ethnic differences in beliefs regarding biological, social and family influences on the causes of unusual mental states, treatment expectations and adherence.

Working for our organisation

Oxleas – About Us

Oxleas offers a wide range of NHS healthcare services to people living in South East London and Kent and to people in prison. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,000 members of staff work in many different settings including hospitals, clinics, prisons, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families.  This is strengthened by our new values:

  • We’re Kind
  • We’re Fair
  • We Listen
  • We Care

Detailed job description and main responsibilities

Managing Caseload

•    Significant knowledge, awareness and understanding of Mental Health
Law, including legislation of particular relevance to the community
sector including the Community Care Act (2015) treatment legislation,
the Care Programme Approach (2008), the Mental Capacity Act (2005)
and Community Treatment Orders (CTO).
•    To be personally responsible and professionally accountable for a
caseload as part of the community team and lead and manage the
work of others as required.
•    Co-ordinating care, communicating with other professionals involved in
the care and ensuring regular CPA reviews are held as required. This
will include communication with other teams for example in-patient
services through attendance at ward meetings and with interface
services e.g. Addictions service and CAMHS services where
•    Independently carrying out assessment, care planning and care
coordination with excellent interpersonal skills, ability to listen to others’
views, respect and value individuals from a diverse range of
•    Leading meetings with community team members on a regular basis to
discuss report and evaluate client care.
•    Ensuring a flexible approach in care provision with focus on choice and
social inclusion opportunities.
•    Recognising and addressing concerns about the physical health needs
of service users with long term conditions (e.g. diabetes, asthma etc.);
escalating these concerns as necessary to senior members of the multi-disciplinary team. 


•    Ensuring that electronic patient’s records are complete. Writing reports
and letters in a community setting.
•    Engaging in practice reflection through clinical supervision and
reflective practice groups, and contributing to the delivery of clinical
supervision to junior staff.
•    Demonstrate leadership skills within the clinical context of the
community, showing particular awareness of the challenges facing staff
working in a community setting and supporting junior staff as


Promoting Recovery

•    Encouraging and empowering service users to have an optimum level of responsibility for their individual programme of care and with theirconsent, where appropriate, seeking the cooperation of friends, relatives and carers – following ‘recovery’ principles and approaches.
•    Supporting service users to adopt recovery strategies that promote
their wellbeing, healthy lifestyle, independence and self-care.

Risk Assessment and Risk Management

•    Reporting any incident or Serious Untoward Incidents that may take
place in a community setting and provide reports and accurate records
relating to the incident.
•    Working safely to ensure safe custody of medicines, sharps, and
clinical equipment in a community setting; and reporting of all incidents
following Trust Policy.
•    Recognising and responding appropriately to “self-harm and suicide
prevention” with particular regard to the risks in community settings, in
line with Trust policies and training guidelines.
•    Understanding and working within the boundaries of the Lone Working
Policy and awareness of Personal Safety in a community setting,
including clear and updated communication with colleagues.
•    Responding to urgent situations, emergencies or crises using protocols
specific to the local community setting.

Safeguarding and Duty of Candour
•    Understanding and implementing safeguarding procedures in a
community setting; recognise, report and investigate safeguarding
issues and raise safeguarding alerts if you suspect that a service user
and/or carer has been exposed to harm or abuse.
•    Understanding and implementing of Duty of Candour with regard to the
particular issues in a community setting.

Infection control
•    Understanding and implementing infection control measures in a
community setting.


•    Demonstrating an awareness and understanding of relevant and up-to date. 
•    Mental Health Law of particular relevance in community settings;
ensuring adherence to legislation at all times.
•    Having knowledge of the legal requirements of the Mental Health Act,
Care Act, Mental Capacity Act, Programme Approach, Deprivation of
Liberty, Safeguarding Vulnerable Adults and Community Treatment

Understanding of the admission and discharge procedure
· Completing referral forms as necessary.
· Networking/liaising across the teams such as Transition of clients from CAMHS into Working Age Adult team or from WAA to Older adult.

Medication Management
•    Administering and monitoring the side effects of medication according
to NMC professional standards.
•    Having significant knowledge of medication used in a community
setting and side effects.
•    Giving medication including IMI to the right patient, right medication,
right dose, right route, and right time and giving the right education to
•    Ordering and appropriate storage of medication in a community setting.

The post-holder will be required to participate in annual EIP audit (NCAP) of their caseload and engage in any other EIP team clinical audits as required. The post-holder will also be encouraged to engage in Quality and Service Improvement projects. 









•    Preparing and providing reports on information and statistics as
required relating to case load, regularity of visits and details of contact
with clients and families.
•    Communicating/liaising effectively with relevant agencies to ensure that
an integrated programme of care is provided throughout.
•    Advising families on prevention of illness and accidents in a community
setting within own level of competency.
•    Liaising with other Health Care Professionals, Statutory and /or
voluntary Agencies to address the needs of service user.
•    Working closely with relevant professionals identifying health needs of
the practice population and support the development of services in
response to those needs. 
•    Leading and participating in team, locality and Trust initiatives as
required and promote the strategic aims and objectives of the service,
Nursing strategy and other relevant quality improvement initiatives in
the community.
•    Leading and actively contributing to clinical or governance reviews of
the team’s activity and the monitoring of performance in line with trust
directives and audit programmes in the community.
•    Documenting according to Trust policy, write in plain language,
avoiding jargon and use of acronyms.

On Call/Unsocial Hours

The Greenwich Early Intervention Team operates within office hours (9.00am-5.00pm Monday to Friday). 


Person specification

Registered Mental Health Professional

Essential criteria
  • Professional Registration
  • 2 years post-registration experience
Desirable criteria
  • Experience of working in the NHS or similar large organisation
  • Experience of working with psychosis

Employer certification / accreditation badges

No smoking policyInvestors in People: GoldDefence Employer Recognition Scheme (ERS) - BronzeStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Mindful employer.  Being positive about mental health.Improving working livesAge positiveDisability confident employerStep into healthVeteran AwareArmed Forces Covenant Gold Award

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Gary Winters
Job title
Team Manager
Email address
Telephone number